Niyo Labs Privacy Policy


Scope of this Privacy Notice


We at Niyo Labs (“Niyo Labs”, “we”, “us”) value your privacy and are committed to ensuring that you understand our practices around data collection, usage, and sharing. This “Privacy Notice” informs you of our privacy practices and how your personal information is collected and used by us, and it also informs you of your rights and the options available to you. Where we determine the purposes and means of processing personal information, we act as the data controller under the UK General Data Protection Regulation (“UK GDPR”).

Unless explicitly linked to a different policy or indicated otherwise, this Privacy Policy is applicable whenever you visit or use Niyo Labs websites, mobile applications, APIs, or related services (collectively, the “Services”). This policy is also relevant to prospective users of our business, research, and development products. This Privacy Notice is readily available on our home page found at www.niyolabs.com.

  1. Information We Collect
    At Niyo Labs, we gather personal data about you when you input your account details and engage with our research content, including through participatory sections (such as bulletin boards, discussion forums, and surveys).

    • We Collect Contact Information and Other Identifiers:
      We might collect your name, email address (account creation, communication, password resets, course updates, and newsletters), account username and password, alias, social media account handles, phone number, date of birth, and mailing address for billing purposes or certification documents.

    • We collect Device, Internet and Network Activity Information
      Additionally, we automatically collect information regarding the devices you use to interact with our services, including device location settings like time zone and operating system (iOS, Android, etc.). The information automatically collected includes your IP address, device identifier, web browser, and browsing data through the use of cookies, web beacons, pixels, clear gifs, and other similar technologies (collectively "Cookies and Other Tracking Technologies") on our site. We track your interactions on our site, like mouse movements, pages viewed, search terms used, and how you navigate away from our site. We also use technologies in our communications to understand how you interact with them, such as whether you open an email or click on a link. If your devices connect to our Wi-Fi, we collect information from them too. We also monitor how you interact with our services, including your activities such as bookmarking, searches, and views. Furthermore, we gather data on your engagement and performance in research activities and assessments, noting progress, scores, time spent, and responses to tests and polls. This automatically collected data helps us improve our services and personalize your learning experience, always with a commitment to transparency and privacy.

      We collect Location Information. We may automatically collect your GPS location when you access our websites. We also collect information about your general location, using your postcode and IP address.

      We collect Payment Information. We may collect your credit and debit card, bank account information, and other payment details if you make a purchase or sign up for or through some of our services.

      We collect Sensitive Personal Information. We may collect National Insurance Numbers, Passport or National ID Numbers; Financial Information such as Credit Card Details and bank Account Numbers; Educational Records such as Grades, Transcripts, Evaluation Reports, Educational History, Race, Ethnic Origin, and Sexual Orientation for the purposes described in this Privacy Policy.

      We collect and develop Inferences. Using the other pieces of personal information collected about you, we may draw inferences about you, reflecting what we believe to be your preferences, characteristics, predispositions, and attitudes.

      We collect Information You Submit, Provide, or Post. We may collect feedback and any other information you provide when you contact us.

      The types of data mentioned in this section are subject to various processing activities, including but not limited to collection, recording, organization, storage, modification, retrieval, encryption, pseudonymisation, deletion, integration, and dissemination.

  2. How Does Niyo Labs Obtain Personal Data?

    Niyo Labs is committed to using the Personal Data you provide to enrich your experience and offer access to our unique array of research and development content. This includes educational materials and interactive platforms designed to cater to your interests and needs, aiming to create a personalised and engaging user experience from the moment you join us, the following will explain how we obtain your data

    • Account Registration and Personalisation
      When you sign up for a Niyo Labs account, we ask for essential details like your age and email address, and possibly your phone number for users in certain locations, to kickstart a tailored experience. For convenience, we offer registration via social media platforms like Google and Facebook, allowing us to gather certain information from your social media profile based on the permissions you grant. This process is meant to streamline your setup and integrate your social preferences into your Niyo Labs experience.

      You maintain full control over your account settings, including the management of personal details and social media login preferences. This ensures that you can tailor your privacy and information-sharing settings to your comfort level.

    • Your Profile and Interaction with the Community
      Creating a Niyo Labs account also establishes your personal Profile, showcasing User-Generated Content such as your name, username, bio, and profile picture. While your Profile includes information about your engagement within Niyo Labs, like project involvement and learning progress, sensitive information such as age, phone number, and email address remains private.

      By default, Profiles are public, making your contributions accessible to a wider audience, but you have the option to adjust privacy settings for greater control. We encourage active community interaction, allowing you to post and manage comments on Profiles, including your own, as part of our commitment to fostering a vibrant and respectful community.

    • Responsible Use of Information
      The data collected from your interactions with Niyo Labs is pivotal in refining our services, offering relevant content, and keeping you informed about our latest endeavours. By analysing usage patterns and integrating additional data, including from third-party sources, we strive to enhance the impact and effectiveness of our initiatives.

      We prioritise your privacy by anonymising data where necessary, ensuring individual privacy while leveraging aggregated insights to improve and expand our offerings. Additionally, our use of cookies and tracking technologies, detailed in our Cookie Policy, is aimed at enhancing platform functionality and understanding user engagement without infringing on your online privacy.

    • Third Parties
      Niyo Labs may also receive personal data about you from third parties, such as partners, data brokers, or aggregators, as part of our research and development efforts. This can include demographic, professional, and other publicly available information, including details you have made public through social media platforms and other online spaces. We may integrate this external data with the information we already have about you or with data collected through our services.

    • What happens if you do not give us your personal information
      Most of the information on our platform is only made available to those who are registered candidates as most personal data is necessary so that we can supply you with the products or services. As such, if you do not provide us with the personal information we need, then you may be unable to engage with our education or research platform.

  3. The Legal Basis for Processing Your Data
    Niyo Labs processes your Personal Data based on the following legal grounds:

    • Legitimate Interests:  We process your Personal Data on the grounds of legitimate interests in promoting and safeguarding Niyo Labs, establishing and nurturing relationships, and delivering our services efficiently. This includes instances where we analyse user data to understand how our platforms and content are utilised and to improve our service offerings

    • Consent:  Your Data is processed based on your consent in situations such as when you subscribe to our newsletters or alerts.

    • Compliance with Legal Obligations:  We process certain Personal Data to fulfil our legal and regulatory requirements when necessary

    • Contractual Necessity:  Our processing is necessary for the performance of a contract to which users of our platform agree before entering into a contract for the provision of our services. For example, processing key information to provide access to courses or research you are enrolled in.

    • No Automated Decision-Making:  Your personal information is not used in any automated decision-making (a decision made solely by automated means without any human involvement) or profiling (automated processing of personal information to evaluate certain conditions about an individual).

  4. Data Recipients and International Data Transfers
    Personal Data collected or processed by Niyo Labs, along with any anonymised or aggregated data, may occasionally be transferred to Niyo Labs subsidiaries and affiliates, and their personnel (including employees and contractors) across our global organisation, as well as to third-party service providers located around the world, including in countries where the local laws may not offer the same level of data protection as those in your home country.

    Moreover, Niyo Labs content may be accessed and hosted by Niyo Labs and our third-party service providers globally. To ensure the adequate protection of your Data across borders, we implement legal safeguards by applicable law, including Intra Group Data Transfer Agreements transferring your Personal Data in compliance with legal standards that aim to maintain the protection of your information. These mechanisms may include arrangements such as the EU’s Standard Contractual Clauses for data transfers. For further details about these legal mechanisms, please contact us at the provided address.

    Niyo Labs is committed to not disclosing or transferring your Personal Data to third parties without your consent, except as required by law, and we take diligent steps to prevent unauthorized or accidental disclosure.

    Third-party service providers engaged by Niyo Labs to support operations, such as survey administration or communication services, are granted access to your Personal Data under the condition that their processing aligns with this Privacy Policy and ensures the confidentiality, integrity, and availability of your data.

    Furthermore, we may disclose your information under the following conditions:

    • If required by law or legal proceedings;
    • To law enforcement or other government officials as necessary;
    • When we believe disclosure is needed to prevent harm or financial loss, or in connection with suspected or actual illegal activities;
    • If disclosure is essential to protect an individual's vital interests;
    • To enforce our Terms of Service;
    • To safeguard our property, services, and legal rights;
    • To prevent fraud against Niyo Labs, our subsidiaries, affiliates, and business partners;
    • To support auditing, compliance, and corporate governance functions;
    • To adhere to any applicable laws.

    Additionally, your Data may be disclosed or transferred as part of a re-organisation, merger, sale, joint venture, assignment, or other transfer or disposition of all or any segment of our business.

  5. How We Process Your Information at Niyo Labs
    Niyo Labs processes your personal information based on several legal bases: to deliver the products or services you have requested, to support Niyo Labs' legitimate interests, to comply with our legal obligations, and with your consent. Specifically, Niyo Labs may process and share your personal information in the following manners:

    • Providing and Enhancing the Service
      Niyo Labs utilises your personal information to both provide and improve our services. For instance, the information you supply is used to maintain your Profile and track your learning or project progress, display your Profile to other users (unless set to private), tailor research and development content to your interests, identify and resolve technical issues, conduct research, and offer customer support.

      Niyo Labs may share personal information with third-party service providers that assist in delivering or enhancing our services, which include hosting services like Amazon Web Services, search engine functionalities provided by Google, analytics services such as Google Analytics, customer support tools like ZenDesk, and payment processing services like Stripe. Additionally, we might share your data with third-party vendors that support various product features, including artificial intelligence, speech recognition, and content moderation.

      Should you utilise a promotional code to access a Niyo Labs subscription, we may share information about your use of Niyo Labs with the organisation that issued the promotional code.

    • Communicating with You
      Niyo Labs will use the email address or phone number you provide to send several types of communications based on your communication preference:

      • Essential Messages:  These are critical for the operation of the Service, such as account verification, password reset instructions, and support-related notifications.

      • Educational and Engagement Messages:  To support Niyo Labs' educational methodology and enhance your engagement, including learning tips, reminders to participate in projects or continue your education, and updates on your progress.

      • Community Interaction:  Notifications about friend requests, community posts, comments, and updates on activities within your Niyo Labs network.

      • Service Updates:  Information about changes or updates to the Service, including downtime notices or availability of new features.

      • New Offerings:  Announcements regarding new Niyo Labs products, services, special offers, or opportunities to participate in research initiatives.

      You can opt out of receiving non-essential messages through your account settings, allowing you to customise your communication preferences with Niyo Labs.

    • Complying with the Law and Preventing Harmful Activities
      Niyo Labs may process and share personal information when necessary to comply with legal obligations, such as responding to subpoenas or court orders. We may also disclose personal information if we believe it is required to comply with the law, protect our interests or property, prevent fraud or other illegal activities, assist law enforcement, or prevent imminent harm. This could involve sharing information with other companies, legal counsel, agents, or government agencies.

    • Personalised Advertising
      Niyo Labs may use and share your personal information to deliver personalised advertising to you. We collaborate with various third-party advertising networks, marketing analytics service providers, and website analysis firms, including but not limited to Google, Facebook, and other relevant platforms. These third-party providers collect and use information about your visits to and usage of Niyo Labs, as well as other websites, to present you with advertisements and content that are tailored to your preferences and interests. This helps in understanding the effectiveness of advertisements and conducting market research using aggregate demographic and interest data. Notwithstanding, we will inform you in cases where this is done with the option to opt-out.

      Users in the European Union and the United Kingdom will have to opt in to receive personalised advertisements through account settings. At any point afterwards, all users may be able to opt-out from receiving personalised ads from advertisers and ad networks that are part of the Network Advertising Initiative or adhere to the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioral Advertising via their respective opt-out tools. Furthermore, mobile devices may provide settings that allow you to control the collection, use, and sharing of mobile app data for personalised ads (e.g., Apple iOS’ Advertising ID and Google Android’s Advertising ID).

      It's important to note that opting out of personalised advertising does not eliminate all advertisements; you will still see generic ads. Some Niyo Labs subscriptions may offer an ad-free experience as part of their benefits.

    • Anonymous Information
      Niyo Labs may process aggregated, de-identified, or otherwise anonymized information for any lawful purpose. Such information, being not considered personal information, can be used for enhancing our services, research and development, market analysis, and other business-related purposes without directly linking back to any individual.

    • Anonymous Information
      Niyo Labs may process aggregated, de-identified, or otherwise anonymized information for any lawful purpose. Such information, being not considered personal information, can be used for enhancing our services, research and development, market analysis, and other business-related purposes without directly linking back to any individual.

  6. Surveys
    When you participate in a survey related to Niyo Labs, our research findings may be published in aggregate form, ensuring that no specific details traceable to you as an individual are disclosed, unless you have given your explicit consent beforehand. While individual responses may be identifiable through email addresses, this allows us the opportunity to reach out to participants for further information to enhance the Niyo Labs experience. Should you wish for us not to contact you regarding your survey feedback, you are encouraged to let us know by reaching out through the contact information provided in the "Contact Us" section of this Privacy Policy.

  7. User Forums
    Be mindful that any information you publicly disclose, even to a select group (such as fellow participants in a Niyo Labs program), could be gathered and utilised by others. Niyo Labs does not accept responsibility for the actions or policies of third parties, including other participants, who may collect the information you share.

Third-party Websites and Platforms
Niyo Labs may offer links or directions to third-party websites or information as a service to our users. Using these links means you will navigate away from Niyo Labs services. These links do not imply Niyo Labs’ endorsement, sponsorship, or recommendation of any third party, their websites, or the content therein. Niyo Labs is not liable for your activities on these third-party sites, which are governed by their terms of use and privacy policies.

Furthermore, some services may be accessible through platforms operated by third parties. When you share data with these platforms, such as creating user credentials to access services, that Personal Data falls under the control of the platform provider, subject to their terms and privacy policies.

Security
Niyo Labs employs standard technology and security measures to protect Personal Data against loss, misuse, alteration, or destruction. Access to Personal Data is limited to authorized Niyo Labs personnel and third-party service providers who are obliged to keep the information confidential. However, Niyo Labs cannot guarantee that unauthorised access to your Personal Data will never occur.

Data Retention Policy
Niyo Labs will keep your Data for no longer than necessary for the purposes for which the Personal Data is collected and processed. The length of time we retain Personal Data depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise, or defend our legal rights.

Your Rights
You have the right to access, correct, delete, or obtain a copy of your Data held by us. You may also request cessation of data processing. We will verify your identity before responding to such requests and will comply with applicable laws in handling them. Circumstances may limit our ability to provide access to or comply with your request. Where applicable, we may notify and coordinate with any sponsoring organisation in responding to your requests. Fees may be charged where permitted by law, and requests may be denied under certain conditions.

Consent-based data processing (e.g., newsletter subscriptions) allows you to withdraw consent at any time by contacting us with your request.

Privacy laws vary by location. In some jurisdictions, the Service may be subject to supplemental privacy policies or local laws. For users in those jurisdictions, the applicable supplemental privacy policies and local laws will take precedence over this Privacy Policy to the extent they conflict.
See below for rights specific to residents and individuals in the United Kingdom or European Economic Area

Your United Kingdom and European Economic Area Privacy Rights

Niyo Labs, as a data controller, acknowledges your rights concerning your Personal Data under UK and EU data protection regulations. You are entitled to the following rights regarding your Data:

  • Right to Access:  You can obtain information about how we process your Personal Data, including the categories of Personal Data processed, the recipients of your Personal Data, and the processing purposes.

  • Right to Rectification:  You have the right to correct inaccurate Personal Data about you and, considering the processing's purposes, the right to have incomplete Personal Data completed.

  • Right to Erasure (Deletion):  You can request the deletion of your Data where it is no longer needed for its collected purposes; you withdraw consent with no other legal processing grounds; you object to processing with no overriding legitimate grounds for us; the data was unlawfully processed; or the data must be erased to comply with legal obligations.

  • Right to Restriction of Processing:  You can request that we restrict processing (blocking data from normal processing but not deleting it) under certain conditions, such as disputing data accuracy, unlawful processing, or needing the data for legal claims.

  • Right to Withdraw Consent:  If processing is based on your consent, you can withdraw it anytime, affecting processing lawfulness only after withdrawal. We may continue processing your data under limited circumstances despite withdrawal.

  • Right to Data Portability:  Where processing is based on consent or contract, you can receive your data in a structured, commonly used, and machine-readable format and transmit it to another controller without hindrance.

  • Right to Object:  You can object to processing based on your legitimate interests unless our reasons for processing override your interests, rights, and freedoms, or if the data is necessary for legal claims.

To exercise any of these rights, please contact us as detailed at the end of this policy.

Consent and Privacy Policy Changes
By engaging with Niyo Labs, including our services or platforms, you acknowledge our collection, use, and storage of your information, including Personal Data, as described in this Privacy Policy, our Terms, and as otherwise agreed with you. We may update this Privacy Policy periodically, and we will inform you of any significant changes by updating the Privacy Policy on our website or through direct communication. Should we make material changes that increase our rights to use previously collected Personal Data, we will seek your consent via email or through visible notification to our users.

Regulatory complaints and redress
It is important to note that, it is your right to complain with the ICO, in the event of any alleged infringement. However, we advise that you inform us of any issues for a chance to address them within the guidelines of the law before reporting to ICO.

Contact Our Privacy Department
For inquiries or concerns about our Privacy Policy, or to communicate with our EU Data Protection Officer or Data Privacy Team, please contact us at: admin@niyo.co

Data Protection Officer
Dami Folayan
dami@niyo.co

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